Shipping Information
Shipping Information
Due to the impact of the ongoing health pandemic, COVID-19, we have updated our processing and shipping times, but please note that additional delays may be caused by local regulations. FOLIE LA continues to monitor the situation closely to adhere with all local guidelines as the safety of our team members and customers is our top priority. Our team is working diligently to process and ship all orders as quickly as possible. For our updated processing and shipping times, please see below.
Order Confirmation
Once you have placed an order, we will confirm receipt of your order by sending a confirmation e-mail to the address provided at check-out. The order confirmation serves as an invoice and includes your Order Number along with all pertinent details. Please note that this is not an acceptance of your order, but a confirmation that it has been received only. All orders are subject to acceptance and availability.
Processing
Once your order has been placed and you have received a confirmation of your order, our team will receive your order for processing. Please note that due to the impact of the ongoing health pandemic, COVID-19, our current processing time is 1-4 business days. Once your order has been processed and it’s shipment has been confirmed, you will receive a confirmation e-mail containing tracking information.
Orders placed before 11AM (PST) may begin processing the same day. Orders placed after 11AM (PST), on weekends, and/or on holidays, will begin processing upon the following business day.
Our Customer Experience team will reach out to the e-mail provided at checkout if the products you have selected are not currently available, if an address verification is required, and/or if any additional information is required for security verification purposes.
We typically deliver all items in a multiple product order together. However, your order may be subject to split shipment due to the available stock of your items and/or to allow us to process and deliver your order more efficiently. If your order has been shipped with a split shipment, you will receive all pertinent tracking information for the packages containing your order.
Cancellations
You may cancel your order, for any reason, up to the moment that is processed by our team. Once your order has been marked as completed and released for shipping, we are unable to cancel your order, but you may return your order for a refund once you have received it. Please reach out to our Customer Experience team as soon as possible if you need to cancel your order.
